Avianca Cargo (Avianca) has become a certified Cargo iQ member after just over a year of membership.

Avianca’s history with Cargo iQ began in 2014 when they became an associate member of the organisation. They left Cargo iQ in 2020 to rejoin in July 2023 this time as Full Members with a commitment to implementing Cargo iQ’s quality standards and with the aim of obtaining their membership certification.

The Avianca Transformation team were assigned the task of enhancing their Quality Management System to achieve certification and, following a meticulous audit process, Avianca achieved their Cargo iQ certification.

Cargo iQ and Avianca Cargo teams at working group in Bogotá

They were also recognised for their commitment to Corporate Social Responsibility and Innovative Spirit, both of which form part of the Cargo iQ Classification program.

“We are glad to see that the Cargo iQ methodology is enabling Avianca to deliver reliable service quality within air cargo and now the company has the certification to show it,” said Laura Rodriguez, Manager Implementation & Quality Assurance, Cargo iQ.

“The Quality Journey doesn’t stop here and we at Cargo iQ are committed to accompany Avianca Cargo and the team on the next steps.”

Cargo iQs audit included an offline review of documentation and an online call with an external auditor.

Avianca has committed to continuously improving their air cargo processes and service offerings by implementing Cargo iQs quality standards and will undertake semi-annual reviews, in collaboration with the operations team, to ensure that the GHA station performance is being reflected properly in the shipment planning parameters.

“With over 50 years of experience, our company embraces the challenges of the future by leveraging our strengths and commitment to innovation. We are committed to high quality operational standards and utilise the latest advancements in quality through Cargo iQ, to shape the future of air cargo” affirmed Eduardo Arenas, Director of Alliances, strategy and Transformation at Avianca Cargo.

Avianca hosted the Cargo iQ working group in Bogotá in October last year. This is a Cargo iQ bi-annual event that brings together experts within the membership who work to develop the different work packages in the pipeline. The Bogotá Working Group made important progress on Scorecards and the MOP redesign.